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Frequently Asked Questions
Order
Yes, we ship all over EU and to USA. Shipping costs will apply if your order does not exceed 599kr.
We run discounts and promotions all year, so stay tuned for exclusive deals for newsletter readers only!
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We accept returns if the product is in new condition with all seals intact.
You´re eligible for a return 14 days after your order has arrived and if the product is in new condition, unused with all seals intact.
DIY LASHES
Your new set of HAYATI's DIY lashes last up to +7 days with the right application and after care. See how to apply your lashes here!
DIY lashes that fall apart when removing them for the box is due to wrong tweezer placement on the DIY lashes and/or too much pressure.
Carefully hold the DIY lash slightly on top of the band and pull upwards from the sticky tape. Pulling backwards or forward will cause the DIY lash to become disfigure and fall apart due to pressure from too much force.
Nope! Our lashes are soft, matte with a fluffy touch. You´ll never find plasticky lashes here xoxo